1.Q:Can you make the gearbox with custom specifications?
A:Yes, we have strong R&D capability, also a great team of engineers, each of them have many work years experience.
2.Q:Do you provide the samples?
A:Yes, our company can provide the samples to you, and the delivery time is about 7-15 days according to the specification of gearbox you need.
3.Q:What is your MOQ?
A:Our MOQ is 100pcs. According to unit price and customer request.
4.Q:Do you have the item in stock?
A:I am sorry we donot have the item in stock, All products are made with orders.
5.Q:Can I get some samples first? How soon can I get the samples?
A:Yes, we can make samples, but normally sample is not for free. And the sample making time depends on different types, for some small motor types( 3-10 days is possible), while some gearbox motor should be about 25 days more or less. Additional, there will be about extra 2-3 days for the delivery time, and the shipping cost is not for free too.
6.Q:Are these motor's parameter from the above list can be modified?
A:Yes,motor's parameter can be customized. We can modify the motor's working voltage,rated speed, torque etc, and motor's shaft dimension can be modified too. We are pleased to make those modification, the more details you provide, the more fluent our cooperation will be.
7.Q:What parameter should I provide before the sample making?
A:Good question. Normally we need to know the Nominal Voltage, Free-load Speed, On-load Torque, On-load Speed, Rotation Direction, Shaft Diameter and Length. If there is other special requirment, please let us know in advance, such as working current limits, EMC limits, noise limits, expected lifetime and shaft process (D-shape, multy-knurls,mounting holes etc).
8.Q:Sometimes I dont know the exact required parameter, how should I choose a suitable model ?
A:We can make some suggestions as long as you provide your specific requirement. We need to know what kind of product will be this model used for ? And what does the working condition look like (duty cycles and load status)? And how long is the motor's expected lifetime ? etc. Then we can a make full assessment according to that.
9.Q:Is there any testing report or motor specification when I get the sample ?
A: Yes, we can provide the testing report and specification after the sample is ready. We will send a PDF file to you. By the way, motor specification will be availabe 3-5 days later after sample is ready.
10.Q:How to guarantee the quality of industrial parts?
A:We have the integrated system for industrial parts quality control. We have IQC (incoming quality control), IPQCS (in process quality control section), FQC (final quality control) and OQC (out-going quality control) to control each process of industrial parts prodution.
11.Q:What's the advantage of your parts for industry products?
A:The advantage of our products is the competitive prices, fast delivery and high quality. Our employees are responsible-oriented, friendly-oriented,and dilient-oriented. Our products are featured by strict tolerance, smooth finish and long service time responsible-oriented friendly-oriented, dilient-oriented.
12.Q:How long is the delivery for your industrial part?
A: Generally speaking, it will take us 15 working days for machining parts and 25 working days for stamping parts products. But we will shorten our lead time as soon as possible according to customers' demands.
13.Q:How do I choose a suitable stepper motor for my application?
A:There are several important factors to consider: holding torque, body length, supply voltage, supply current etc. Once you know these key factors (we can assist you to find out based on product application), we can recommend suitable model(s) to you. Feel free to asking us, we are more than happy to help you with the selection process.
14.Q:I need a non-standard motor for my application, can you help?
A:Certainly, most of our customers request custom configurations in one form or another. If you plan on replacing a motor in an existing application, just send us a drawing or sample and we can help you to locate a like-for-like product. Alternatively, contact us and describe your application and product specifications, our engineers will work with you to create a solution tailor-made for you.
15.Q:Do you provide OEM services? Can I request my own logo?
A:Yes, we can provide OEM services for product with volume. Feel free to asking us of the details about your branding needs.
16.Q:What kind motors you can provide?
A:For now, we mainly provide permanent magnet brushed dc motors (including vibration motors, low voltage dc motors and high voltage dc motors) and other types of motors.
17.Q:Is there a MOQ for your motors?
A:Yes. The MOQ is between 1000~10,000pcs for different models after sample approval. But it's also okay for us to accept smaller lots like a few dozens, hundreds or thousands for the initial 3 orders after sample approval. FOr samples, there is no MOQ requirement. But the less the better (like no more than 5pcs) on condition that the quantity is enough in case any changes needed after initial testing.
18.Q:Could you send me a price list?
A:For all of our motors, they are customized based on different requirements like lifetime, noise, voltage, and shaft etc. The price also varies according to annual quantity. So it's really difficult for us to provide a price list. If you can share your detailed requirements and annual quantity, we'll see what offer we can provide.
19.Q:Are you motors reversible?
A:For all the low voltage dc motors, they are reversible (when you exchange the electrical poles, they can run in another direction). For the high voltage dc motors, if clients only need to run the motor in one direction, we'll shift the brushes by some small angle in reference to the permanent magnet (brush offset). That can favor the required one direction of rotation, but the other direction has higher sparkling and worse performance. The stall torque for the favor rotation will be less, but the max. Efficiency point will be higher.
20.Q:Is it possible for you to develop new motors if we provide the tooling cost?
A:Yes. Please kindly share the detailed requirements like performance, size, annual quantity, target price etc. Then we'll make our evaluation to see if we can arrange or not.